Mediation is a process by which parties agree to ask a third party, the Ombudsman, to assist them in finding a solution to their conflict. Mediation is soft and flexible; the parties retain full control of the proceedings. The Ombudsman is there to reconcile the views of the parties and offer them reliable, and in a private and confidential setting.
Mediation has many advantages over traditional court action.
This is an entirely voluntary process, faster, cheaper and confidential.
Finally, mediation helps maintain cordial ties between the parties.