credit institution ?
The Centre
The Moroccan Centre for Banking Mediation Al Wassit Al Banki «المركز المغربي للوساطة البنكية», whose statutes were adopted at the constituent General Assembly held on 26 June 2013 in Casablanca, is constituted as a non-profit organization.
Our Governance
The Moroccan Center for Banking Mediation is ruled by three authorities :
- The Board of Directors
- The Executive Commitee
- The Ombudsman / Al Wassit Al Banki Director
Brochure
Mediation is an amicable procedure for litigation resolution, by which two parties ask a third party, the Ombudsman, to help them reach an agreement to end their dispute or prevent judicial litigation.
The Ombudsman is neutral in the conflict and independent of the parties. By the mediation process, the Ombudsman fosters the exchange of views and attempts to bring the parties to explore solutions acceptable to them.
Mediation is an alternative mode of dispute settlement for conflicts embedded in the Moroccan Code of Civil Procedure (Conventional Mediation).
The Banking Mediation is designed as a contractual and voluntary process looking for an agreed solution between Credit Institutions and their Clients on the occasion of a dispute between them (see the two measures provided for this purpose).
The Banking Mediation promotes the reconciliation of parties’ views to take advantage of acceptable solutions and allows carrying on existing business relations before the outbreak of the dispute.
The Banking Mediation allows negotiation between the parties, assisted by a neutral and independent Ombudsman well versed in the processes and trained in Mediation techniques.
Mediation is a process by which parties agree to ask a third party, the Ombudsman, to assist them in finding a solution to their conflict. Mediation is soft and flexible; the parties retain full control of the proceedings. The Ombudsman is there to reconcile the views of the parties and offer them reliable, and in a private and confidential setting.
Mediation has many advantages over traditional court action.
This is an entirely voluntary process, faster, free and confidential.
Finally, mediation helps maintain cordial ties between the parties.
Stakeholders of Banking Mediation
The Moroccan Centre of Banking Mediation steps in to find solutions to the litigations between Credit Institutions and their Clients.
The Clients
Individuals
An individual is, in the legal sense, a human being able to have rights and obligations (legal personality).
Legal Person
A legal person shall be, within the meaning of the law, an entity (a company, group, etc.) in the same way the individual is endowed with legal personality.
Client term is understood in their broader concept covering both Institutions regular and passing Customers.
Credit Institutions
The Credit Institutions include Banks, Financing Companies, and Micro-Credit Associations.
Are eligible for Al Wassit Al Banki Mediation disputes relating to the management of:
• current accounts;
• deposit accounts;
• savings accounts;
• and means of payment.
Including issues relating to :
• The operation of deposit accounts regardless of their nature;
• The operation of securities accounts;
• Bank insurance;
• The challenge of accounting entries;
• The conditions applied to bank transactions;
• Management of joint accounts;
• The implementation of commitments made in the context of banking contracts;
• The account closure.
• The debt recovery if non-payment is due to a case of dismissal or an unexpected social situation, in accordance with the provisions of Article 111 of Law No. 31-08 enacting consumer protection measures ;
• The difficulties of payment by small or medium-sized enterprise of bank loans
• The unmet repayment terms of financial aid;
• The issuing of documents to Clients (release, amortization schedule, outstanding certificate …).
Are excluded from the scope of mediation issues inherent to debts collection by Credit Institutions.
The Customer must refer in writing their Credit Institution of their litigation before submitting the CMMB.
The Steps of Referral
to the Ombudsman
Application submission
File review for admissibility
Information of Credit Institutions – Opportunity to review their position
Working Mediation: Reconciliation of views
Conclusion: proposals of the solutions by the Ombudsman
Closure of Mediation
Mediation Request
By clicking on the link, you will have access to a form that will allow you to fill your mediation recourse, in few minutes.
Gather all the information and documents you have to attach to your claim.
Your file will be reviewed once every credentials are approved and the Ombudsman will make a response.
Testimonials
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